Quality Systems Registrars (QSR)

Our Quality System is ISO 9001:2008 certified and we are approved to use the QSR® Registered Firm symbol. We place a high level of importance on our quality systems and maintain a process of continuous improvement utilizing our “Always a Better Way” program, which includes elements from Six Sigma and Lean principles. QSR certifies our quality system to ISO and recommends continued registration; they conduct annual audits of the system to ensure its compliance with internationally recognized standards for quality systems, management focus and enhancing our clients’ experience.

Direct Marketing Association (DMA)

The Direct Marketing Association (DMA) is the leading global trade association of businesses and nonprofit organizations using and supporting multichannel direct marketing tools and techniques. Founded in 1917, DMA today represents companies from dozens of vertical industries in the United States and 48 other nations, including nearly half of the Fortune 100 companies, as well as nonprofit organizations. Pii is proud to be a member of the DMA and has regularly exhibited at their annual trade show and exhibition.

Health Insurance Portability and Accountability Act (HIPAA)

The HIPAA Privacy Rule provides federal protections for personal health information (PHI) held by covered entities and gives patients an array of rights with respect to that information. At the same time, the Privacy Rule is balanced so that it permits the disclosure of personal health information needed for patient care and other important purposes. The Security Rule specifies a series of administrative, physical and technical safeguards for covered entities to use to ensure the confidentiality, integrity and availability of electronic protected health information. Pii has undergone several intensive security audits by major clients who provide PHI as part of their customer or member programs, and we have successfully achieved compliance.

Forest Stewardship Council™ (FSC®)

For companies who manufacture or trade FSC-certified products, such as Pii’s partner for commercial printing – Original Smith Printing (OSP) – it is important to track materials as they leave the forest and become products downstream. This “chain of custody” (COC) certification process is similar to any inventory control system. COC allows products to be segregated and identified as having come from a particular source – in this case, an FSC-certified forest. FSC’s model of certification allows products that flow from certified forests to enter the marketplace with a credential that is unique. Any FSC-labeled product can be traced back to a certified source. This aspect of the system is the basis for any credible certification system and is the link between consumer preference and responsible on the ground forest management.

Mailpiece Design Professional (MDP)

The Mailpiece Design Professional (MDP) program offers two curriculum alternatives that teach mailing industry personnel how to design mail to enhance its compatibility with U.S. Postal Service® automated equipment. It also coaches mailers on how to achieve lower postage prices through automation. USPS MDP certification is available upon successful completion of course assessment. As of December 2010, only 374 individuals are listed as being MDP certified, including Pii’s Mailing Services Supervisor.

Certified Direct Marketer (CDM)

Many of our employees are Certified Direct Marketers through Virginia Commonwealth University’s Interactive Marketing Institute program. To achieve certification, individuals complete modules of study, each centered on a specific area of direct marketing. Each participant must also pass module exams and successfully complete The Strategic Challenge, which allows participants to apply everything they have learned in previous modules and their own experience to a real-world, real-time direct marketing situation. That core knowledge is being used to build our clients’ businesses every day.

Project Management Professional (PMP)

Pii utilizes the Project Management Institute’s philosophy of program management. Similar to our commitment to advance our employees’ training in direct marketing, we also support their advancement in obtaining Project Management Professional (PMP) certification. Administered by the Project Management Institute, this program demonstrates our team members’ ability to understand and apply the principles of formal project management. Application of these skills, tools and techniques enhance the chances of successful completion of a range of projects.